Terms and Conditions

DriveNow™ Terms & Conditions
One-Way Relocations Specials - Conditions
Cancellation Policy
Vehicle Hire Company Terms & Conditions
Privacy Policy

1. Terms & Conditions

DriveNow™ Pty Ltd ("DriveNow™") is a booking service for Car and Campervan suppliers. You will be required to complete a rental agreement directly with the relevant Car and Campervan supplier upon collection of the rental vehicle. Your rental is subject to the terms and conditions of the respective supplier with whom the rental agreement is made.

With regards to your booking, you must agree to the DriveNow™ Terms and Conditions detailed below.

LICENSING REQUIREMENTS
1. All drivers are required to hold a current, fully valid and driver’s licence, without any restrictions.
2. Probationary licences are not accepted.
3. All drivers licence’s must be written which is written in English, if not in English then a certified translation is required along with your licence.
4. Your valid licence must be presented at time of collection of vehicle.
5. The minimum age to hire a vehicle can vary between suppliers, vehicle category size restrictions or the country of travel. All drivers under the age of 25 may:
  1. Be asked to pay a surcharge to complete the rental agreement
  2. Have your rental agreement denied and your booking cancelled (refer to the supplier’s cancellation policy)

PAYMENTS
1. In these Terms, a reference to 'AUD', '$' or 'dollar' is a reference to the lawful currency of Australia OR the relevant currency of the country in which you are hiring the vehicle.
2. A credit card is required to secure a campervan reservation.
3. A credit card is required at collection of the rental vehicle.
4. A non-refundable credit card surcharge of 0.9% applies to credit card payments made on bookings for travel in Australia.
5. A non-refundable credit card surcharge of 3.25% applies to credit card payments made on bookings for travel in New Zealand.
6. A non-refundable credit card surcharge of 3.25% applies to credit card payments made on bookings for travel in Canada and the United States.
7. For non pre-paid car rentals, this card will be charged by the supplier when you collect the vehicle.
8. A credit card is required to cover any additional extra costs incurred.
9. The holder of the credit card used to secure the booking must be present at time of pick up, must be one of the nominated drivers and must sign the supplier's rental agreement.
10. Third party credit cards are not accepted at collection of the rental vehicle.
11. Some campervan providers may accept Visa or Mastercard debit cards, please enquire prior to booking.
12. Cash is not accepted.
13. All amounts are inclusive of local government taxes, unless specified as being excluded.

SECURITY BONDS
All drivers are required to pay a security bond to suppliers as per details below:
1. Car Rental Security Deposit/Bond
  1. You may be required to pay a bond on your credit card to secure any incidental costs and your insurance liability.
  2. The credit card you use for the bond must be in the name of one of the parties signing the rental agreement.
2. Campervan Rental Security Deposit/Bond
  1. On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Excess Liability Reduction Package selected.
  2. If you do not take an Excess Liability Reduction Option, the Security Deposit is the full amount of the vehicle Excess Liability and is payable by credit card.
  3. The Deposit will be debited from your credit card account when you collect your rental and the full funds must be available.
  4. A non-refundable credit card surcharge may also be levied on the Security Deposit, depending on the supplier selected.
  5. Cash or Debit cards are not accepted.
  6. Due to exchange rate fluctuations there could be some variance in the amount refunded, compared to the amount initially charged. Campervan companies do not accept any liability for variances up or down.
  7. The credit card you use for the bond must be in the name of one of the parties signing the rental agreement.
  8. Where a bond is secured by a credit card of an overseas financial institution it may be subject to fees charged by that institution.
Refer to the supplier’s terms and conditions for full details.

Car rentals are charged per 24 hour rental period. Campervan rentals are charged per calendar day.
Most car and campervan rentals include unlimited kilometres, unless otherwise stated under the offer details of your booking. The Car Rental Supplier reserves the right to adjust the car rental kilometre allowance if you are travelling outside of the city limits, into regional areas or travelling interstate.
You are not permitted to carry more passengers than the vehicle is legally registered to carry.
Most Car and Campervan Rental Suppliers source vehicles from a number of different vehicle manufacturers. The images and category layouts shown on the DriveNow Website should be used as a guide only. Specific vehicle styles, layout configurations and interior design may vary to that shown.
When choosing your car rental, each supplier will display a particular vehicle model and ‘or similar’. No car rental supplier will guarantee that a particular make, model or colour will be available for a specific reservation.
DriveNow does not charge a change or administration fee when making requested changes to your booking. If making a change to your reservation, this change may alter your original booking when compared with today’s new rate.
Surcharges and taxes apply to all optional extra car rental items, surcharge amounts may vary between Airport, City or regional locations. Please refer to the supplier’s terms and conditions for full details.
If you choose to book a ‘pre-paid’ option car rental reservation, your credit card will be charged at the time of booking. If you choose to cancel the reservation, a supplier cancellation fee may apply. In the event a cancellation, your deposit amount becomes the cancellation fee. As this may vary between suppliers please refer to terms and conditions of your chosen rental company for full details.
Each Car and Campervan Supplier is responsible for notifying inventory levels to DriveNow. DriveNow does not accept any liability for unavailability of vehicles caused by the Supplier over-selling its own vehicle inventory.
DriveNow makes every effort to ensure that the information available on its web site is accurate ("the site"). However, DriveNow cannot and does not guarantee that the site is free from errors, faults or omissions. DriveNow does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
DriveNow will not be liable (whether in contract, tort, or otherwise) for any indirect or consequential loss arising out of the use of, or connected with the site or for any products or services purchased from the site.
DriveNow makes no warranty or representation about the fitness or suitability of any product or service advertised on the site. To the extent permitted by law, all other terms, conditions, agreements, warranties, representations, or understandings whether express or implied, in any way extending to, otherwise relating to, or binding upon DriveNow, other than these Terms are hereby excluded.
DriveNow™ receives a payment from the suppliers for the provision of the DriveNow™ booking service.
Registration data and certain other information about you is subject to our Privacy Policy. For more information, please review our full Privacy Policy. You acknowledge that DriveNow will disclose your information to your nominated supplier in order to provide the rental services. DriveNow may also disclose your information to any other service provider DriveNow engages to carry out or assist its functions or activities.
You agree that these Terms shall be deemed to be made in the state of Victoria in the Commonwealth of Australia and is subject to the non-exclusive jurisdiction of Victorian Courts.
Any part of these Terms being the whole or part of a clause shall be capable of severance without effecting any other part of these Terms.
These Terms do not affect consumer statutory rights.
To protect you in unexpected situations we highly recommend you consider taking travel insurance.

2. One-Way Relocations or One-Way Specials

Relocation bookings are a ‘stand-by’ reservation and the vehicle type may change or be withdrawn by the rental provider at any stage, which includes on the day of pick-up.
It is recommended that you make flexible travel arrangements as relocations can be changed due to scheduling requirements.
No refund will be given for any flights, accommodation or other reservations that may have been effected by the vehicle being withdrawn. There is no refund for late pick up or early return of any vehicle.
A credit card will be required by the rental company to secure the bond on collection of your vehicle. Cash or Debit Cards will not be accepted.
The Deposit will be debited from your credit card account when you collect your rental and the full funds must be available.
The bond will be refunded on completion of the relocation rental, providing the vehicle is returned on time, undamaged and in the original condition as when you collected it.
Refund of the bond is subject to credit card and bank processing which can take up to 28 days.
A non-refundable credit card surcharge may be levied on the security deposit.

3. Cancellation Policy

In all cases, cancellation fees as included in customer booking confirmations apply exclusively.
DriveNow does not charge administration fees for any booking changes or cancellations made. However the terms and conditions of the rental company you book with through DriveNow may include such fees.
DriveNow and Campervan rental companies do enforce a policy of cancellation charges depending upon the number of days out from pick-up date. Terms and Conditions for each of DriveNow's rental partners can be found below.
There is no refund for late pick up or early return of the vehicle.
DriveNow reserves the right to refund the customer in the form of either cash, voucher or credit note for future travel.

Hire Company Terms and Conditions

DriveNow is a booking agent for a number of Car and Campervan Rental companies around the world. To view Terms & Conditions of our most popular country destinations please click the relevant link below.
As these Terms and Conditions are subject to change without prior notification to DriveNow they should be read as a guide only. Final Terms and Conditions will be governed by the document provided by the rental company on vehicle collection.