Campervan Hire - Frequently Asked Questions

The basic campervan price does not include additional extras such as liability reduction options, child seats, gas refill, awning, camping table, camping chairs, vehicle roll-over cover, windscreen damage, under body & over body damage, additional driver fee, GPS, snow cover, snow chains, New Zealand diesel tax, credit card surcharges issued by the campervan supplier, security bond amount and all other optional extra items you elect to add on to your rental.

Generally the minimum rental period is 5 or 7 days depending upon the provider. During certain peak times, such as Christmas and Easter, this may be extended to 7, 10 or 14 days and one way rentals also vary. Full details of any variations are displayed when you select your vehicle and available during the booking process with DriveNow.

Unlike the hourly rate used when renting a car, Campervans are hired on a per calendar day basis, for example picking up a vehicle at 4.00pm on day 1 and dropping off at 8.30am on day 6 is a 6 day rental.

Yes, however these are subject to certain conditions. One Way Rental fees are around AUD$100 to AUD$500 and a minimum rental requirement will apply depending on the itinerary.

Due to its remote location in the north west of Western Australia vehicles that are dropped off or picked up in Broome incur a Remote Location Fee of AUD$750. Only one fee is charged per vehicle. In the case of a one way rental this is in additional to the One-Way Fee.

When selecting a vehicle the transmission is depicted by ‘A’ for Automatic or ‘M’ Manual transmission.

These items can be selected at the time of booking on the Booking Page in Step 2 – ‘Review quote and Request Additional Options’. Click on the ‘+ More’ box to view more information and the price details. Additional items are to be paid at the time of collection to the campervan supplier. Please note not all campervans can accommodate child seats. Child seats are not permitted on the front seat of a campervan.

Excellent Discounts apply for rentals beyond 30 days. Contact the DriveNow Reservations team and we'll source the best deal from across our providers.

When making your reservation online, your booking should be made in the name of the driver that will be collecting the vehicle and signing the supplier’s rental agreement on the day of pick- up. At the time of collection, the driver will be required to have a credit card in their name. Third party credit cards are not accepted at collection of the rental vehicle.

Yes. Where campervan hire is made in Australia and New Zealand DriveNow offers multi-hire discounts. Contact the Reservations team with your proposed holiday schedule and we will source the best available deals and rates for you to select from.

Campervan rental suppliers do not guarantee that a particular make or model will be available for a specific reservation. Specific makes & models within a brand may vary in availability and features such as cabin configuration, interior design, seating locations, bedding, measurements, luggage capacity, equipment, mileage and engine size.

The vehicle types and specifications displayed online are given as a guide and example vehicle only. You will be booking a particular category rather than a specific vehicle model.

The campervan supplier will always endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable or damaged by the previous hirer, the campervan supplier reserves the right to substitute or upgrade you to an alternative vehicle without prior notification.

The check-in process usually takes between 40 and 80 minutes depending upon the vehicle. It is strongly recommended to collect your vehicle at least 2 hours prior to the branch closing time.

The check-in process will involve reading and signing the rental agreement. You may be required to watch the campervan introductory instructional video and then a vehicle walk-around demonstration where a staff member will show you the features, appliances, power outlets and how everything works.

No, Campervan providers do not accept pick-ups after depot hours.

On your booking confirmation email and displayed on the booking page in Step 1 by opening Show Locations.

At the time of collection from the campervan branch, you will be required to provide a credit card in the name of the driver and all drivers are required to hold a current, fully valid driver’s licence for at least 12 months, without any restrictions. Probationary licences are not accepted. Your valid licence must be presented at time of collection of vehicle along with the licenses of any additional drivers.

Driver licences must be in English or supported by a certified translation or international driving permit along with your domestic licence and passport. For non-English based driving licenses an International Driving permit is required in conjunction with an official driver's licence of the issuing country.

Where a Credit Card bond is required the full amount of the bond will be deducted from your credit card on collecting the vehicle and credited back at the end of the rental period, subject to any deductions. Where no excess reduction option is taken this amount can be over AU$7500. To avoid disappoint ensure that your credit card has a limit sufficient to cover this amount. When travelling in Australia The bond is taken in Australian Dollars and therefore for overseas visitors subject to currency variation which could result in some variance in the amount refunded compared to the initial amount charged. This bond is taken directly by our rental partners and is not held by DriveNow.

If you wish to upgrade or change your campervan or motorhome and subject to availability, the additional charge will be taken on pickup.

• Take a torch and spare batteries
• Pack clothes and your belongings in soft cases to maximise use of storage space
• If leaving your Campervan unattended on a powered Caravan Park site remember to disconnect your power cable
• Appliances such as TVs, Microwaves and Air-Con/Heating in the living cabin require mains power hook-up
• Save money and stress by stocking up on provisions before travelling to less populated areas
• Ensure you have replenished your water tanks and emptied your waste tank when embarking on a long sectors of your journey
• Some Campervan providers allow you to pre-purchase gas and fuel at discounted rates